Have a question about Snatoms? Check out our product pages, learning resources or information below and if you don't find your answer, please contact us at info@snatoms.com and we will get back to you as soon as possible.
MAILING ADDRESS:
Veritasium Inc
WHAT COMES IN A BOX OF SNATOMS? HOW CAN I USE SNATOMS AS A TEACHING TOOL?
Check out our products, learning resources and videos here to learn more about which kit to buy and using your Snatoms.
WHAT IS YOUR RETURN/REFUND POLICY?
We want you to be 100% happy with Snatoms. If you are unsatisfied with your order for any reason, we will accept returns for a full refund, no questions asked. Please allow up to 5 business days for us to process your refund upon receipt of your return. Once your refund has been processed, you will receive a notification via email. For more information, please email our customer service with your order number at snatomskickstarter@gmail.com
ARE SNATOMS SAFE?
Snatoms are made from durable ABS plastic and are ultrasonically welded together. That means you should be able to throw them around without damaging them. Snatoms do contain small, powerful rare earth magnets which, if ingested, could cause serious injury. Therefore we recommend that Snatoms be used under appropriate adult supervision. If a Snatom breaks open, the pieces and magnets should be disposed of immediately. MicroSnatoms kits contain many small parts so they are not appropriate for use by children under the age of 14.
WHAT DO I DO IF MY PRODUCT ARRIVED DAMAGED/DEFECTIVE/HASN'T ARRIVED?
Please email our customer service with your order number at snatomskickstarter@gmail.com and we will be more than happy to make it up to you by sending additional items or through a partial or full refund.
HOW MUCH DOES SHIPPING & HANDLING COST?
Shipping costs vary per location and order. Please see shipping options at checkout.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Snatoms.com is set up to process credit cards (including Visa, Discover, American Express, and others) and PayPal.
If you are a school, we can also process purchase orders. Please create your order on Shopify (by selecting the Shopify purchase option on the homepage), and during checkout, select Purchase Order. Your order will ship in 2-3 business days and payment can be sent to the following address upon receipt:
Veritasium Inc
Please note that if you are not purchasing for a school and you choose Purchase Order at checkout, your order will be cancelled.
DO YOU SHIP INTERNATIONALLY?
We do ship worldwide but if you're ordering within North America, we suggest ordering through Amazon to cut down on shipping costs.